If you need a replacement inverter during the warranty period, we offer an exchange service. The exchange service can easily be requested via our customer portal at myKACO.com.
The inverter exchange service is valid for selected countries within the European Union and for the following inverters:
KACO new energy aims at shipping the replacement inverter within 48 hours after the request has been received. This service depends on availability, analysis of the error pattern and confirmation of the warranty by KACO new energy. If required, you can also arrange for KACO new energy to pick up the old inverter.
Our short video shows you how easy it is to request the exchange service via the myKACO.com customer portal.
We are constantly expanding the inverter exchange service to other countries. Contact us via the contact form below to find out which countries are already qualified for the exchange service.
If you are not yet a user of our customer portal, please navigate to the following page:
A separate process applies to customers in France: Please click here to request the exchange service directly from Customer Service by phone or online form.